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The Bio Flame’s progressive and beautiful ethanol fireplaces have made them a sought-following choice by homeowners, motels, resorts, and home builders across the globe. We also offer flexible alternatives with next to no design constraints, generating our fireplaces a terrific match for any Place.

We are going to e mail your delivery affirmation and monitoring information and facts inside of 24 hrs of one's buy leaving the warehouse.

At Fireplace Bros we know that factors occur, That is why we are happy to offer our clients our 30-Working day No Trouble Returns/Exchange Coverage. If a purchaser should return an merchandise for almost any explanation, they're equipped to do so inside thirty-days, just pay back return shipping & restocking cost. It can be so simple as that. All returns are subject matter to your fifteen% restocking rate determined by the affliction on the product or service on completion from the return. Clients will have to reach out to Fireplace Bros as a way to arrange the return, and to get a return authorization number.

The deadline for returning an buy is thirty calendar times within the date you obtained the products or on which a third party you've got appointed, who isn't the copyright, usually takes possession on the product or service shipped.

Speak to us for virtually any damages and make sure you conserve all packaging supplies and ruined merchandise before submitting a assert.

For items broken on arrival, be sure to seek advice from our return policy part that highlights defective or harmed goods.

We want to be sure to have the absolute best knowledge from picking your products to unboxing and having fun with them.

The Bio Flame provides a three-year warranty within the date of order on all Procedure-relevant features of your fireplaces. The guarantee will not cover any merchandise injury that happened for the duration of shipping and delivery or was because of poor merchandise managing or set up.

The guarantee does not deal with injury that happened for the duration of transport or damage caused by poor dealing with or incorrect installation. This incorporates, but is just not limited to:

The sizing was perfect for us not much too major nor modest. Sits correct underneath our TV and causes The BioFlame Xelo Wall Mount Fireplace it to be seem much better

If your estimated supply date for the purchase falls outside the predicted 7-fourteen small business working day assortment, our customer care team will access out to confirm whether it is appropriate.

When you purchase a wall-mounted fireplace, you will obtain isolation mounting brackets to make certain your fireplace set up is Harmless and doesn’t harm your wall.

Fireplace Bros will not be responsible if you choose to use your own personal freight forwarder to ship your item. If you decide to export it, we will even not be liable. We shall also not be outlined in any export documentation.

Regular Freight Transport: The BioFlame Xelo Wall Mount Fireplace   Our common shipping and delivery choice includes shipping from the purchase on the primary flat dry space. This doesn't contain shipping and delivery on the order inside the dwelling.